Return & Refund Policy
Last updated: 06/18/26
Thank you so much for supporting my small art business. Every piece is created and packed with care, and I truly appreciate your support.
All Sales Are Final
Due to the limited, small-batch nature of my artwork and subscription releases, all sales are final.
I do not accept returns, exchanges, or cancellations for:
• Change of mind
• Incorrect selections
• Buyer’s remorse
• Subscription payments once charged
Please double-check your order details before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, I will absolutely make it right.
Please email me through the contact form within 5 days of delivery with:
• Your order number
• Clear photos of the item
• Photos of the packaging (if applicable)
If approved, I will offer either:
• A replacement (if available), or
• A refund to your original payment method
Requests made after 5 days of delivery may not be eligible.
Mail Club / Subscription Orders
The Mail Club is a recurring subscription.
• Billing occurs on the 1st of each month.
• The cutoff date to cancel or skip is typically the 20th of the month.
• Once a subscription payment has processed, it is non-refundable.
If you experience an issue with your subscription delivery, please reach out within 5 days of receipt.
Shipping & Delivery
I am not responsible for shipping delays caused by the carrier. If a package appears lost, please contact the shipping carrier directly. If you need assistance, feel free to reach out and I will do my best to help.
If you have any questions before placing an order, please don’t hesitate to contact me. I want you to feel confident and excited about your purchase!
EU/EEA Right of Withdrawal
If you are a customer located in the European Union (EU) or European Economic Area (EEA), you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by submitting a withdrawal request through our website's withdrawal function or by contacting us at emilyschoenartwork@gmail.com with your order number and a clear statement of your decision to withdraw from the purchase.
If you withdraw from your purchase, you must return the item(s) to us within 14 days of notifying us of your withdrawal. The customer is responsible for the cost of return shipping unless otherwise required by applicable law.
Returned items must be unused and in their original condition and packaging where reasonably possible.
Once we receive the returned item(s), we will process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase.
